Business Law (19)
Customer Service (12)
Family Business (4)
Human Resources (27)
A small business blog featuring tips to help entrepreneurs succeed in the small business world. Topics include family business, human resources, marketing, money, networking, operations, ownership, startup, taxes and technology.
Stronger Business Through Honest Communication
Employers often expect honesty from their staff, but usually don’t provide the environment in which employees feel like they can be honest. It is more likely that an employee will simply tell you what they think you want to hear.
Unfortunately, this attitude does not provide a stable work environment and can often harm your business in the long run. You can’t be everywhere at once, so you depend on your employees to tell you when something is wrong. If they do not feel comfortable being completely honest with you, then there is a lot of information you could be missing.
One of the key elements to maintaining a successful and growing business is to create an honest workplace environment by implementing the following as a part of your business structure:
Provide your employees with your definitions and expectations of honest communication in the workplace, such as:
• Always state the facts, without attempting to interpret “why.”
• Take a deep breath and don’t let emotions cloud your judgment.
• Don’t point fingers or place blame.
• Talk to the person you have a grievance with about the situation.
• Ask open-ended questions to stimulate productive conversation.
• Work together to determine possible solutions.
• Make the vision and goals of the business clear. Have monthly staff meetings to set those goals and determine the strengths and weaknesses of the business over the last month. Encourage your employees to participate in determining what those strengths and weaknesses are.
• Clarify your expectations for your employees, providing a structured environment that they can depend on to be consistent and reliable.
Encourage and Motivate
• Tell your employees that you value them. When someone does a great job, let them know that you appreciate their hard work. Don’t assume that they realize it on their own.
• Show your employees that you value them. Compensate them for a job well done by providing a deserving salary. Also consider performance bonuses and annual or semi-annual raises when they have showed themselves loyal and productive.
• Provide a comfortable working environment by developing relationships with your employees. Don’t treat them like your subordinates, make them feel as though they are part of the team.
• Ask for both positive and negative feedback. Let them know that their thoughts matter to you.
Set an Example
• Be reliable. Consider your employees’ best interests and provide a structured and consistent environment.
• Be attentive. When your employees come to you and have something to say, give them your full attention (schedule a meeting if you have to) and hear them out. Don’t make any decisions before hearing everything they have to say.
• Be authentic. Practice what your preach. If you expect honest communication from your employees, then you have to provide the same to them on a regular and consistent basis.
• Be inspiring. Convey your passion and dreams for the business. Let them see that you enjoy your work. Show them that every aspect of your business is important to you, especially your staff.
Providing an environment in which your employees feel as though they can be honest with you will allow your business to develop a solid foundation. If the atmosphere behind the doors of your business is not positive, then it will be hard to develop that atmosphere outside them. Honest communication within plays a vital role in building a business that will obtain its goals and succeed.
Related Small Business Buzz Posts:
It’s all in the Family: How to Setup a Family Business
What Employees Want from You
What Makes Women Entrepreneurs Different from Men?
Hiring an Ad Agency for Your Business
Finding An Employee That Matches Your Leadership Style