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A small business blog featuring tips to help entrepreneurs succeed in the small business world. Topics include family business, human resources, marketing, money, networking, operations, ownership, startup, taxes and technology.
Dealing With Angry Customers
If you are a seasoned small business owner, you’ve probably encountered the pissed-off customer who either treatens to shut your business down, or who throws a temper tantrum until they get their way.
For new business owners or people thinking of going into business, you should be prepared to deal with this no matter how much confidence you have in your products or services.
5 Simple Tips For Dealing With Nasty Customers
1. Don’t take it personal.
2. Don’t overdo the “customer is always right” concept.
3. Realize it isn’t always your problem.
4. Don’t fall for fear invoking bluffs.
5. Decide whether or not a customer relationship is worth salvaging.
Following these steps will help you keep your sanity when bearish customers come calling.
Recommended Reading:
• Leadership-Tools.com – Dealing With Angry Customers
• Work911.com – The #1 Mistake Made Dealing With Angry Customers
• Gaebler.com – Customer Support: Handling Angry Customers
Related Small Business Buzz Posts:
• Tips for Dealing with Calls from Upset Clients
• What Successful People Do – Part 2
• Should You Fire Your Ad Agency?
• Differentiate Your Business With Quality Customer Service
• What Ever Happened to Customer Service?
