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A small business blog featuring tips to help entrepreneurs succeed in the small business world. Topics include family business, human resources, marketing, money, networking, operations, ownership, startup, taxes and technology.
What Successful People Do – Part 2

Last week I began summarizing the 9 qualities successful people portray, according to Dr. Henry Cloud’s book 9 Things You Simply Must Do to Success in Love and Life. Today we will be concluding this topic with qualities 6-9.

Successful people . . .

6. Use Their Anger
Many people bottle up anger and dwell on how someone did them wrong. They allow it to fester and infiltrate their attitude in a negative way. Successful people, however, know how to use their anger and disappointment and make something with it. They don’t hate the person, but, rather, hate the act of dishonesty, deception, etc.

Take, for example, the recent Bad Customer Service Experience that I vented about. I used my anger as a means for learning what quality customer service is, and shared that with the blog readers in order to assist them in establishing that quality in their own businesses. Rather than dwell on it (though, mind you, I did write a letter to the owner of the restaurant), I did something with it.

Continue Reading: “What Successful People Do – Part 2″


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What Successful People Do – Part 1
What Ever Happened to Customer Service?
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By Michelle Cramer
Monday, August 21st, 2017 @ 12:00 AM CDT

Motivation |

What Successful People Do – Part 1

Successful people have a lot in common. It’s usually not their background (poverty or riches), where they came from (LA or middle-of-nowhere Kansas) and what they’ve been through (lavishly spoiled or battered and bruised). It’s usually not how they were raised or who they rely on. It all comes down to the choices they make.

According to Dr. Henry Cloud’s book, 9 Things You Simply Must Do to Succeed in Love and Life, successful people exude similar qualities that make them a success. Today we will touch on qualities 1-5.

Successful people . . .

1. Pursue Their Dreams
I’ve touched on this topic before in Seeking a Dream and Focus on Your Strengths. Successful people know what they’re good at and that’s where they place their energy. They have dreams and find ways to pursue them vigorously.

Continue Reading: “What Successful People Do – Part 1″


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By Michelle Cramer
Sunday, August 20th, 2017 @ 12:03 AM CDT

Motivation |

Revisions to the U.S. Patent Law Under Consideration

United States Patent and Trademark OfficeThe House endorsed a bill last week that would mark “the most significant changes in patent law in more than 50 years.” The last major change to patent law was in 1952. Supporters of the renovations include consumer groups, major high-tech companies, financial associations and farm groups.

The most significant change is duplicating the patent process already established in many overseas countries, such as Europe and Japan, of “first to file” as the patent holder. Currently, the U.S. is the only major industrialized country in the world that still holds a “first to invent” policy.

Of course, these changes would need extra protect from fraudulent inventors who file a patent but have yet to invent the actual product, while someone else has invented the product but was second to file the patent.

Continue Reading: “Revisions to the U.S. Patent Law Under Consideration”


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By Michelle Cramer
Saturday, August 19th, 2017 @ 12:10 AM CDT

Business Law |