Small Business Tips

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A small business blog featuring tips to help entrepreneurs succeed in the small business world. Topics include family business, human resources, marketing, money, networking, operations, ownership, startup, taxes and technology.
Product Stickers and Respect

Jason Fried over at Signal vs. Noise made an excellent point yesterday about respecting products you make and the customers who buy them.

Does this company respect me? Try the sticker test.

For instance, those pesky information stickers that come on just about everything, including INSIDE of a tea-kettle I bought recently.

• Are they easy to remove?
• Do they leave a sticky residue when removed?

Here is this great product I purchased and the manufacturer insists on sticking something on that completely mars the surface.

When these stickers are included, I can discern that the manufacturer probably has not tried to remove one of these stickers from their product themselves. They stick it and forget it.

This tells me that they don’t care about the product, or me.


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By Chris Brunner
Saturday, February 25th, 2017 @ 12:02 AM CDT

Operations |

Holographic Storage Drives

A new and exciting development in data storage has been announced by Inphase Technologies out of Longmont, Colorado.

Inphase has demonstrated the highest data density of any commercial technology by recording 515 gigbits of data per square inch. By comparison, magnetic disks, such as those used in the hard drives, can manage a storage density of about 375 gigabits per square inch.

Holographic drives use a three-dimensional image generated by lasers to store information.

InPhase will deliver the industry’s first holographic drive and media later this year. The first generation drive has a capacity of 300 gigabytes on a single disk with a 20 megabyte per second transfer rate. The first product will be followed by a family ranging from 800Gb to 1.6 terabyte (Tb) capacity.

Quick Facts:
• 50 years lifetime compared to today’s 7 years.
• 70% more storage space.
• 90% cheaper

Half-Terabit per-square-inch Data Density Achieved

Recommended Reading:
• Engadget.com – New Record set for Fastest Data Transmission
• BBC.co.uk – Holographic Advance Aids Storage
Inphase Technologies


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By Chris Brunner
Friday, February 24th, 2017 @ 12:00 AM CDT

Technology |

Dealing With Angry Customers

If you are a seasoned small business owner, you’ve probably encountered the pissed-off customer who either treatens to shut your business down, or who throws a temper tantrum until they get their way.

For new business owners or people thinking of going into business, you should be prepared to deal with this no matter how much confidence you have in your products or services.

5 Simple Tips For Dealing With Nasty Customers

1. Don’t take it personal.
2. Don’t overdo the “customer is always right” concept.
3. Realize it isn’t always your problem.
4. Don’t fall for fear invoking bluffs.
5. Decide whether or not a customer relationship is worth salvaging.

Following these steps will help you keep your sanity when bearish customers come calling.

Recommended Reading:

• Leadership-Tools.com – Dealing With Angry Customers
• Work911.com – The #1 Mistake Made Dealing With Angry Customers
• Gaebler.com – Customer Support: Handling Angry Customers


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By Chris Brunner
Thursday, February 23rd, 2017 @ 12:01 AM CDT

Customer Service |